Last Updated: 2022
This Shipping Policy applies to all orders placed on the Joy Junction website.
1. Order processing time
Orders are processed at our warehouse in Hyderabad, Telangana within 1–2 business days (Monday–Friday, excluding public holidays). You will receive an order confirmation email after purchase and a shipping confirmation email with tracking details once dispatched.
2. Domestic shipping (India)
We ship across India. Shipping rates are calculated at checkout based on weight and destination. Free-shipping offers, if available, will be mentioned on the website.
Estimated Delivery After Dispatch:
- South India: 3–4 business days
- West India: 4–5 business days
- North-East: 6–7 business days Metro cities may receive orders faster. Delays may occur due to holidays, weather, or courier issues. Joy Junction is not responsible for courier delays.
3. Shipping address
Customers must provide an accurate and complete address. If an order is returned due to an incorrect or incomplete address, the customer is responsible for the original shipping cost and the re-shipping fee.
4. Order tracking
All shipped orders include a tracking number. You can track your order using the link provided in your shipping confirmation email.
5. Damaged or lost orders
Damaged Orders: If the package is visibly damaged, refuse delivery if possible. If accepted, take photos of the damaged packaging and contact us within 24 hours with your order number and photos.
Lost Orders: If tracking shows “delivered” but you haven’t received the package, check with neighbors or security. If still not found, contact us and we will initiate a courier investigation (may take up to 10 business days).
6. International shipping
We currently ship only within India.
7. Contact us
Email: sales@joyjunction.in
Phone: +91 9703722244
Address: Plot No 151, Cozynooks Layout, Spring Valley Rd, Narne Estates, Madeenaguda, Hyderabad, Telangana 500084
